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BEWARE of Jiffy Lube

Mark F. Barnes

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The report was entitled "Is Your Mechanic Cheating?" and detailed the results obtained by the news team when they took cars to various Jiffy Lube locations. Through the use of surveillance, surreptitiously marked parts, and tiny cameras hidden within the target cars, the team discovered that at the preponderance of Jiffy Lube locations where they left cars for routine maintenance (e.g., oil changes, fuel filter replacements, transmission flushes), they were charged for work that was never performed. They also encountered a good deal of obfuscation and prevarication from Jiffy Lube employees and officials whom they confronted about the unperformed work, including a district manager who flat-out lied to them about his identity.

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