I Guess It Just Got Too Hot

[pineda]

one restauranteur lists reasons why he finally just quit trying...

[RedScare]

So true, so true. It is merely a symptom of the larger American entitlement mentality that ALL Americans have, from the poor, who think the government owes them a check, to the corporate CEO, who thinks the government should rescue his industry that HE ran into the ground, to the suburban driver, who thinks that invading sovereign nations is OK as long as it keeps the price of gasoline low.

Having owned and managed restaurants, and being a small business owner now, it infuriates me that the buying public believes that a mistake or a glitch in service entitles them to something free. As I write this, I am preparing to defend someone who got too vociferous at the airport in demanding compensation for missing a flight, resulting in his arrest. The police arrested him without warning....but, I understand why.

Whoever coined the phrase "the customer is always right" was wrong, just plain wrong. Corporate reataurants and stores compound the problem by not trusting their managers to tell the difference between reasonable and unreasonable mistakes, by telling them to give freebies to everyone...and the public figured it out. You reap what you sow.