e man

It isn't necessarily about what brand of equipment, but rather who is maintaining the equipment. The Fujitec equipment is highly proprietary, so they charge a small fortune to maintain their own equipment because no one else can. Now, I am not saying it is the worst equipment, but it would allow you to be very relaxed on the maintenance, since you know that you have about a 0% chance of losing the contract. So, the real problem may be that Fujitec wasn't maintaing the equipment properly. The only company that doesn't really make proprietary equipment is Otis. Anyone can work on their equipment compared to Schindler, Kone, and Thyssen. This is probably because Otis is the only American company and they understand that they don't have to keep their stuff proprietary to keep their customers. Their customers like them and choose them because they are a reputable company. P.S. my building has Otis and we love them, maybe why I am biased, but I have worked with all of them in all sorts of buildings.