I much prefer cable service over satellite, but the customer service at Time Warner does suck! They are usually very rude on the phone and do not care about their customers (unless you don't pay your bill!) My cable and internet service went out at the same time one afternoon. I called Time Warner to report an outtage. Because no one else had called in, they refused to send someone out to "look" at my service until the following week. No one else had called in because it was 11:00am on a weekday, and most people were at work (I was on vacation that week). At 9:00 that evening, the cable was finally restored, and they finally admitted that there was an outtage - despite the multiple calls from me. They would not even investigate the possibility of an outtage until at least 3 people in the same area called in to complain!! I do not trust SBC!! When I first moved back to Houston, I automatically called SBC for home phone and internet service. They promised me that there would be no installation charge for the internet service. When I received my first bill there was a $200 installation charge. I could never get a real person on the phone to discuss it. When I couldn't afford to pay the bill, they not only turned off my service, they charged me a $200 "early termination fee" for a 2-year contract I do not remember agreeing to. Now I have a $400 "mark" on my credit report. Like I'm really going to pay those liars!!
