bill77056

The examples presented in this thread are certainly not what any of us would want to experience. Any of you with builder problems have my sympathy. My experience with Frank Liu and the Lovett employees was very professional. We purchased a Lovett custom house before the foundation was poured. Steve Mann was the builder. This was in 1998. Steve is still with Lovett. The sales representative left Lovett for Greenwood King sometime after the closing. Both builder and sales rep were responsive to our concerns. The purchase price was, of course, based on a certain set of plans. Any plan changes we requested were properly subject to an added fee. Some of the changes were substantial such as extending evelator to third-floor and installing stone in entire entry hall; some were minor such as changing the direction of a door swing; some were construction errors such as failure to add plywood sheath to wall studs along one interior wall. We never had any problems getting the changes; Lovett took care of their mistakes. In my uneducated opinion, house construction is complicated. We used an archetict to check the framing each week and I was over at the site each day. Catching plan variances before the sub finishes helps to get problems solved without much discussion. Our neighbors on each side live in Lovett houses build in 1998. As far as I know, they have no problems with Lovett and seem to be proud of their houses. I think Frank Liu and his builders work hard to keep down construction costs. Such focus does not leave slack for employees to engage small talk with customers. But the focus does give the customer a value product. Again it should be noted that my experience was nearly 10 years ago and may not be relevant today.