COH offers 311 App for smartphone

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All-New 311 Help and Info Smartphone App
Numerous Upgrades to Come

To make contact between Houstonians and the City of Houston even more flexible, convenient, efficient and customer-­focused, 311 Help and Info users are now able to submit service requests via the new Smartphone app, the redesigned website, email or by calling the 24/7 call center.

In addition to expanded call-center hours and the new Smartphone app, 311's redesigned website, www.Houston311.org, enables Houstonians to easily submit a request for service online. Additionally, 311 has launched a new interactive mapping tool that allows Houstonians to track the progress of their request and view the status of other requests made by neighbors.

The City's 311 Help and Info leaders work constantly to expand and improve 311 functions to better meet Houston 's needs. In addition to other future plans for 311, including the launch of a call-back assist program and SMS texting service requests, the next versions of the Smartphone app and website map tracking tool are already being designed.

The Houston 311 Smartphone app is available for iPhone and Android users in the App Store and Google Play market. Links to each, and a QR code that will trigger a download to your device, are provided at www.houstontx.gov at the bottom of the page or directly at http://hfdapp.houstontx.gov/311/index.php The city has also created an app resource page at http://www.houstontx.gov/311/smartphonefaq.html.