1) One of our bathrooms was incorrectly tiled i.e. incorrect pattern. Our design sheet clearly showed this. However, Lovett refused to change the tile out. They maintained it was not a mistake! This was no "plan change." It was merely a simple request to correct a mistake. The sales lady was not sympathetic or receptive at all.
2) At one point, we decided we would rather switch the tiles in another bathroom rather than the messed up bathroom. Again, the sales lady was very uncooperative. She was extremely rude to us. However, when we got in touch with the contractor (who was very nice) he said it would be no problem!
3) We repeatedly had to take initiative to contact the sales representative for anything. She was not responsive to our emails or phone calls.
4) The incident that broke the camel's back was when a 12 foot tall utility bank was placed directly in our backyard. The way are home was arranged was that the back of the home was facing the street. So basically everyone seeing our house would only see these 4 12 foot tall poles. When we looked out through the living room all we could see was this monstrosity. The sales lady never showed us a survey of our lot and disclosed the presence of this utility bank. When we confronted about it, she told us a bold faced lie and said we did know about it. Unfortunately, we are in the process of going through arbitration now, so we'll see what happens.
When I mean everything, I meant everything! Anytime we made a request to change things, whether minor or not, it was "no." Not a maybe, or we could do that. It was "no." Evidently, Frank Liu is not fazed by bad publicity or litigation anyways. He could've simple given our earnest money back and saved alot of time and trouble, but he knows that nobody is going to buy a home with freaking utility poles in front of it.
So please do not think that I am just wasting space and bad mouthing Lovett for no reason. I hope this helps.
Texas911, if you don't have beef with Lovett then why the heck are you even reading and posting on this thread? Obviously, you've never been screwed over for thousands of dollars before by a greedy and nefarious company like Lovett. So no one is taking advantage of this thread. We are voicing our opinions and will continue to do so.
On another note, thank you all for your participation in this forum. I encourage everybody out there to continue posting your bad experiences with Lovett Homes. Due to external circumstances, I won't be posting here as much. I would just like to offer some more advice on people looking at buying from Lovett.
Do not EVER buy a spec home from these people during pre-construction phase. I personally would never even buy a completed home from Lovett after my own experiences, but if you must, wait until the home is at least 90% completed so you can do your own inspection and know exactly what you are buying. Read the contract very carefully. It will be completely one sided in their favor. It includes an arbitration clause and a DTPA waiver among other unfavorable clauses. Unfortunately, this DTPA waiver will be held enforceable if you sign it. In other words, you really don't have much legal relief.
Please know that this is a contract of adhesion, i.e. a take it or leave it contract. If you feel uncomfortable at all with signing such a contract, DO NOT SIGN IT. Even if you love the house. I repeat, even if you love the house. YOU WILL BE SCREWED BY IT. In addition, Lovett requires a 10,000 dollar NON REFUNDABLE deposit. Rarely do homebuilders require such a hefty upfront fee. Only a homebuilder who expects a customer to back out because of their shoddy workmanship or horrendouse customer service asks for this kind of deposit.
Do not believe a single thing coming out of that Lovett snake oil salesperson's mouth. Be sure to get EVERY SINGLE THING in WRITING and IN that contract. You want a parking spot...IN WRITING. You want a gate...IN WRITING. Once you sign that contract, that salesperson could care less about your needs. Just be aware of that.
Do not rely on Lovett's slick website regarding its customer service. There IS no customer service. Frank Liu, the owner of Lovett, and in no uncertain terms, one of the richest real estate barons in Houston, once gave a talk at Rice University entitled, "Making Money is Easier than you Think." That is all that you have to know about Lovett and its philosophy. Making money.
These people tried to get a large settlement from Lovett over something that was largely thier fault and when the courts didn't settle in their favor they have decided to go on line and tell half truths and lies. Some people have no honor and will say anything when they don't get thier way, Shame on You once again!!!
On Lovett Homes
in Houston Real Estate
Posted
These people tried to get a large settlement from Lovett over something that was largely thier fault and when the courts didn't settle in their favor they have decided to go on line and tell half truths and lies. Some people have no honor and will say anything when they don't get thier way, Shame on You once again!!!
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