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Problems with HAIF and outlook.com, hotmail.com, msn.com, and live.com e-mail addresses


editor

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At this time (January 8, 2022), it is not possible to sign up for HAIF using one of Microsoft's public e-mail accounts:

  • outlook.com
  • hotmail.com
  • msn.com
  • live.com

If someone registers with one of those services, they will never receive a confirmation e-mail because Microsoft automatically blocks all e-mail from HAIF.

The reason for this is:

  • Microsoft subscribes to a service called SpamCop to protect its users from spam. 
  • HAIF subscribes to a service called SendGrid to send HAIF e-mail messages.
  • Because HAIF doesn't send a lot of e-mail messages, SendGrid keeps us on a shared IP address with other senders.
  • SpamCop does not differentiate between different senders on the same IP address.  If one person misbehaves, everyone on that IP address gets added to the naughty list.

Thus, SpamCop tells Microsoft that all HAIF e-mails are spam, and Microsoft blocks any inbound mail from HAIF to its Outlook, Hotmail, and Live e-mail services.

One solution is for HAIF to move its outbound e-mail to a dedicated IP address.  But that would cost close to $100/month. 

If you have registered with an Outlook, Hotmail, MSN, or Live account, e-mail me at editor@houstonarchitecture.com, and I can manually approve your registration.

This also means that if you are already a HAIFer, and use one of those e-mail services, you are not getting your regular HAIF e-mails.  Like if you choose to follow a discussion, or get alerts when someone sends you a direct message, or need to change your password.

Those people may want to consider using a different, or an additional non-Microsoft e-mail provider. 

If Microsoft is blocking something as boring as HAIF, there's probably a lot of other e-mail you're not getting, as well. 

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