The New Juniper, on Thursday, July 12th, 2007 @ 9:19am, said:
I will not tell you that i know everything about the future of Houston real estate. But, I do know more than most. Don't believe me, just stop reading here.
I will not tell you that i know everything about the economics of hotel development. But, I do know welllllll more than most. Again, same admonition regarding leaving the post at this time.....
However, anyone who uses the logic (<- term used loosely) that hotels should merely lower their rates to increase demand knows NOTHING about the hotel business). It was at this point in the previous post that hopefully most of you hit the "back" button on your browser. Hotels have certain fixed costs and certain variable costs. By way of a very basic example, hotels would MUCH rather sell one room for $100 than 100 rooms for $1 each. Same amount of revenue generated, but much higher variable costs per room on the 100 rooms. So, a novice might say, "Well, if you can't fill your rooms at $150 per night, sell them for $75 and you'll be full." Half right. You'd be full. BUT, you would actually be worse off than if you closed the doors completely. Nice hotels such as Alden, Icon, Lancaster, have high fixed and variable costs.
Their staff per occupied room is very high. (Thus the difference between full service and limited service - but that is a story for another day). Turning a room (transitioning from one guest to another), by way of example, in a limited service should run about $35 - $40 per room. In a full service boutique, it may be twice that. So, selling a room for $75 is actually a money loser just on that alone. Then figure in the staff that you wouldn't have to pay if you were not full of $75 per night guests, and it furthers the problem.
Lastly on rate. Few things in the hotel business are as studied and cherished as rate integrity. You have to build rate up and condition your customers to expect to pay a certain amount. Then, slowly, you can bump rate up without much push back. However, drop your rate drastically and here is what you get: business conditioned to pay $75 per night (money loser) that will jump ship the minute you try to push rate up again. Oh, and those that were paying $150 and happy to do so, resent the lowering of the rate, realize there is a problem, and go to the Four Seasons. The knee jerk reaction to declining occupancy is to dump rate. Biggest problem/mistake in hotel management. GM's want to be able to show owners that they have 85% occupancy and to heck with the ADR. HUGE problem if not caught early. It is a vicious, downward spiral.....
And, while i'm at it. Making a call on Wednesday to get a hotel room downtown and learning your hotel is full is not exactly a leading indicator of the hotel market in CBD. Business travelers are the bread and butter of downtown hotels. Staying full Tuesday, Wednesday and Thursday evenings is not the problem. It is the other four nights that kill these places.
Making the decision between losing $1MM per year and spending another $10MM to upgrade with the prospect of STILL losing money is not as easy as you make it sound. Just consider if it were your money. And, while i'm on it, your statement of "the remodeling costs would not be huge" is equally as baffling. Have you ever recarpeted 250,000 sf of floor? How about new wallpaper for 150 rooms? Nevermind, let's say, just new bedding, towels, sheets. How about upgrading the HVAC system? The hot water delivery system? All of these things would help the guest experience but are VERY expensive.
Staying full for business travel and/or special events is easy. It is the other days that bankrupt a property.
Downtown, unflagged hotels lose money. Period.
I am certain of very few things in life. This one i know.
I don't want to go off on a rant here Dennis Miller style, but goodness gracious.
Sorry if the post skipped around a bit. However, just too much to address for one monring.
If I'm wrong, I'm wrong. Happy to admit it. However, at least prove me wrong based on some, reasonable, sound, based on some sort of reality, logic.....
Respectfully,
TNJ
First off, cut the attitude, sister. If you're bitter about having been decisively proven wrong on your predictions of multiple downtown hotel closings, I'm sorry, but get a grip already. I laid out some very respectful, and yes, logical questions regarding the hotel operations. A respectful and logical response would have been nice. (Sort of like The Niche gave last week or so).
The fact remains, these very same hotels lower their rates substantially on the weekends, and presumably are still meeting their marginal costs in doing so. There is nothing illogical about this concept. Successful businesses do it every day, including successful hotels. I discussed this concept of cutting rates but still remaining above marginal (or variable) costs in an earlier post. I never suggested they should cut their rates to below marginal costs. I suggested that if they were losing huge sums of money with the status quo, they would surely move their rates in the direction of their weekend rates, which I presumed are still above marginal costs. I understand wanting to protect "rate integrity". But not if it means continuing a losing battle. As you know, but blithely ignored, I didn't say anybody should cut their rates to $75. Nice straw man attempt, but I'm not letting it fly. Nor did I ever suggest they cut their rates in half. (Most of them are charging well over $150 for weekday rooms. They could do a lot of cutting and still be well above $75.) AND, even if they cut into their "rate integrity", once their market improves, they can start inching their rates up, and those rates will be accepted, as you said in your post.
Also, I am well aware that redecorating a 200 room hotel can get expensive. But if a business is losing money at the rates you suggest, and the future holds nothing but more of the same, as you also suggest... and if, meanwhile, the chain-flagged hotels in your market are doing well. Well, it seems rather obvious, the investment would be pretty much a no-brainer. (Especially when one considers that, in order to maintain their high weekday rates, they are soon going to have to do all of that redecorating anyway. (Anybody who knows the hotel business as well as you claim to also knows that luxury hotels have significant "spruce-ups" every 5-7 years or less, regardless of whether they are changing chains or trying to upgrade.) Besides which, none of the hotels being discussed are run-down flop-houses. It seems unlikely they would be required to install new water heating or climate control systems just to join a chain.)
If, as you say, downtown unflagged hotels lose money, period, then one would think the investment to flag would be a good one And I doubt it would run as much as $10 million, but whatever . . . as I said above, most of that they will have to spend soon anyway, just to stay in the luxury hotel market. It does not cost $50,000 per room to do a redecorating job ($10,000,000 divided by 200 rooms), and most of these hotels have well under 200 rooms. Your choice of numbers suggests you may be intentionally setting up straw men. . . or you don't know nearly as much about the hotel business as you say.
My bottom line question is, and the reason for my skepticism that the Alden, the Inn at the Ballpark, the Magnolia, the Lancaster and the Icon are all losing money hand-over-fist: Why would a hotel operator/owner who is losing big money with no end to the losses in sight, continue operating in the exact same manner, making no adjustments, even in rates? OR just shut the darned thing down already?... I can imagine that one hotel perhaps, for some set of idiosyncratic circumstances, will just continue merrily on its way losing huge sums year after year, but it just seems a little unlikely that we have FIVE such operators in downtown Houston. Businesses just don't go on year after year losing the same money year after year, without making (often drastic) changes to try to end the losses. With the exception of the Icon, none of these hotels have done so. What's up with that?
This post has been edited by Houston19514: Thursday, July 12, 2007 at 5:27 PM
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